FAQ


Products

What size should I order?

To find the collar size you need, measure your pets neck then add 2.5 cm or 1". Select the collar size with the range that corresponds with your pets size. Read our detailed size guide for more information. 

What are your recommended leather care instructions?

As a general rule avoid exposure to extreme heat and moisture. We do not recommend the use of compounds, finishes or conditioners. Leather is a durable and flexible material with the ability to withstand the test of time, however if adventure calls here are some things you can do:

What should I do if my collar gets wet? 

Small splashes of water from rain or everyday wear will not affect the function of your collar, they may leave small darkened marks or spots which we consider to be part of the patina. 

Submerged in sea water or river water: remove collar from pet and rinse thoroughly with clean water, hang straight using buckle or d-ring to dry.

When wet vegetable tanned leather is weakened, to minimise the permanent effects avoid:

  • stretching or pulling 
  • scratching or gouging the grain surface
  • distortion of shape 
How do I clean my leash?

Hand Wash

Rinse with clean water or for heavy soiling hand wash with mild detergent. Hang straight in shade to dry. 

Machine Wash

Place in laundry bag and machine wash on cold gentle cycle. 

      Online Orders

      Do you take custom orders?

      Yes we can make custom collar sizes for no extra charge, an additional 7 - 20 days may be required to get your collar ready depending on how busy we are. Simply contact us via the form on the contact page with your request to start the process. 

      How do I place an online order?

      Through our online store there are 2 ways to place orders, after you select the size and quantity you can:

      1. "Buy It Now" button, on a product page clicking this button will take you straight to the check out. 

      2. "Add to cart" - add all your items to you cart, when you are finished click the 'shopping cart' icon to view your order. Under the subtotal click "Check out"

      3. Complete the order forms and submit to confirm you order. 

      Shipping and Returns

      For full information view our shipping and returns policy here