Shipping & Returns
Returns
Your satisfaction is important to us, if you received items that are damaged, broken or faulty please contact us immediately. We offer returns within 14 days of receiving your item for a refund not including shipping cost. Returned items must be in a unused, clean and as new condition, must be properly packaged and posted within a timely manner with tracking, we are not responsible for any lost or stolen mail. If the products are considered faulty or not functioning as they should please contact us immediately to discuss an exchange.
Return shipping cost are not covered and must be paid for in full by the customer.
In instance where the above conditions are not met we may refuse a refund or exchange.
Shipping
Most orders are sent within 2-5 business after orders are placed, as part of a sustainable practice some items are made to order and will require an additional 5-10 days for production.
All shipping is automatically calculated at checkout, if you are experiencing any difficulties or have any questions contact us. Shipping does not include insurance for lost or damaged parcels, if you did not receive your parcel in the expected time and suspect it has been lost please contact us immediately
Domestic
AustraliaSaver (5-10 days): $4.95 AUD Economy (2-5 days): $9.95 AUD Express Shipping (1-2 days): $15.95 AUD Free Economy shipping on orders over $85 AUD Free Express Shipping on orders over $150 AUD |
International shipping
We offer a reduced flat rate price on international shipping.
- Shipping price is calculated at checkout.
- 3 Options: Saver, Economy and Express
- Estimated shipping times and prices are as written below.
New ZealandSaver (5-10 days): $9.95 AUD Economy (2-5 days): $15.95 AUD Express (1-2 days): $30.95 AUD |
North AmericaSaver (5-10 days): $15.95 Economy (2-5 days): $19.95 AUD Express (1-2 days) : $30.95 AUD |
AsiaAzerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China (31 of 31 provinces), Hong Kong (3 of 3 regions), India (36 of 36 states), Indonesia (34 of 34 provinces), Japan (47 of 47 prefectures), Korea, Democratic People's Republic Of, Lao People's Democratic Republic, Macao, Malaysia (16 of 16 states/territories), Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea (17 of 17 provinces), Sri Lanka, Taiwan, Thailand (78 of 78 provinces), Vietnam Saver (10-30 days): $9.95 AUD Economy (5-10 days): $15.95 AUD Express (2-5 days): $30.95 |
Rest of the WorldAfghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hungary, Iceland, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Republic of, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Sudan, Spain, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe
Saver (10-30 days): $9.95 AUD Economy (5-10 days): $15.95 AUD Express: (2-5 days): $30.95 AUD |