Shipping & Returns


Returns

Your satisfaction is important to us, if you received items that are damaged, broken or faulty please contact us immediately. We offer returns within 14 days of receiving your item for a refund not including shipping cost. Returned items must be in a unused, clean and as new condition, must be properly packaged and posted within a timely manner with tracking, we are not responsible for any lost or stolen mail. If the products are considered faulty or not functioning as they should please contact us immediately to discuss an exchange. 

Return shipping cost are not covered and must be paid for in full by the customer.

In instance where the above conditions are not met we may refuse a refund or exchange. 

Shipping

Most orders are sent within 2-5 business after orders are placed, as part of a sustainable practice some items are made to order and will require an additional 5-10 days for production. 

All shipping is automatically calculated at checkout, if you are experiencing any difficulties or have any questions contact us. Shipping does not include insurance for lost or damaged parcels, if you did not receive your parcel in the expected time and suspect it has been lost please contact us immediately

Domestic

Australia

Saver (5-10 days): $4.95 AUD

Economy (2-5 days): $9.95 AUD

Express Shipping (1-2 days): $15.95 AUD 

Free Economy shipping on orders over $85 AUD

Free Express Shipping on orders over $150 AUD

     

    International shipping

    We offer a reduced flat rate price on international shipping. 

    • Shipping price is calculated at checkout. 
    • 3 Options: Saver, Economy and Express
    • Estimated shipping times and prices are as written below. 

    New Zealand

    Saver (5-10 days): $9.95 AUD

    Economy (2-5 days): $15.95 AUD

    Express (1-2 days): $30.95 AUD

     North America

    Saver (5-10 days): $15.95

    Economy (2-5 days)$19.95 AUD

    Express (1-2 days) : $30.95 AUD

     Asia

    Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, China (31 of 31 provinces), Hong Kong (3 of 3 regions), India (36 of 36 states), Indonesia (34 of 34 provinces), Japan (47 of 47 prefectures), Korea, Democratic People's Republic Of, Lao People's Democratic Republic, Macao, Malaysia (16 of 16 states/territories), Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, South Korea (17 of 17 provinces), Sri Lanka, Taiwan, Thailand (78 of 78 provinces), Vietnam 

    Saver (10-30 days): $9.95 AUD

    Economy (5-10 days): $15.95 AUD

    Express (2-5 days): $30.95 

    Rest of the World

    Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hungary, Iceland, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macedonia, Republic Of, Madagascar, Malawi, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Moldova, Republic of, Monaco, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Netherlands, Netherlands Antilles, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Sudan, Spain, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Tajikistan, Tanzania, United Republic Of, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe

     

    Saver (10-30 days): $9.95 AUD 

    Economy (5-10 days): $15.95 AUD

    Express: (2-5 days): $30.95 AUD